Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. If you do not agree to these terms of use, you must not use our site.


1.1 This is the website of the Mayor and Burgesses of the London Borough of Hounslow (“Hounslow Council”).

1.2 The purpose of this web-site is to permit the Council and others to display the investment potential of the London Borough of Hounslow. This web-site does not yet advertise goods and services supplied and sold by Hounslow Council.

1.3 In accessing and using information from this website the User agrees to be bound by these Terms and Conditions of Use as set out below.

1.4 Use of our site includes accessing, browsing, or registering to use our site.

1.5 The terms of use (together with the documents referred to in it) are the terms of use on which you may make use of the Inward Investment website, whether as a guest or a registered user.

1.6 By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Please refer in particular to paragraphs [21, 22 and 23 below] (Data Protection and Privacy; Cookies and Acceptable Use Policy) for additional information to which attention needs to be drawn (even if by reference only) here.

1.7 You agree to use this site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass, or cause distress or inconvenience to any person, and the transmission of obscene, or offensive content or disruption of normal flow of dialogue within this site.

1.8. This website contains proprietary notices and copyright information, the terms of which the User agrees to observe and follow.


2.1 Hounslow Council is committed to the highest standard and quality of information and every attempt has been made to present up-to-date, accurate information.

2.2 However Hounslow Council gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss including loss of use or damage or inconvenience caused as a result of reliance on such information.

2.3 Although Hounslow Council takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages.

2.4 Information on the web-site is provided for information only and that where appropriate; the user may want to take specialist or professional advice before doing anything on the basis of the content.


3.1 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

3.2 The “information on this web-site is provided for information only and where appropriate, the User may want to take specialist or professional advice before doing anything on the basis of the content”.

3.3 All information made available from within this website is provided “as is” for information purposes only and without warranty of any kind either express or implied including but not limited to any warranties as to non-infringement of rights merchantability or fitness for a particular purpose.

3.4 Hounslow Council accepts no liability whatsoever in connection with the User’s use of this website or loss of use of this website whether in contract tort, negligence or breach of statutory duty or otherwise.

3.5 If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

3.6 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

3.7 To the extent permitted at law Hounslow Council will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

3.8 To the extent permitted at law Hounslow Council not be liable to the User for any direct indirect consequential special or other damage howsoever resulting from the use or loss of use of this website or any other website connected to the website by means of a hypertext link or otherwise. This shall be the case whether such damage is caused by transmission from this website (or a connected website) to the User’s computer system of viruses worms Trojan horses or other destructive items corrupted data or data incompatible with the User’s computer system or of third parties’ interception of or access to data of whatever nature. “Data” includes (without limitation) personal data and credit and payment card information transmitted by the User electronically to Hounslow Council or otherwise. Such damage shall include (without limitation) lost profits interruption to business loss of the whole or any part of a program or programs or any data howsoever stored whether saved on a computer system or otherwise.

3.9 Hounslow Council accepts no responsibility whatsoever for any data corruption interception or delay or loss of use or any inaccuracies or errors that may occur and any liability in respect thereof is excluded to the full extent permitted by Law.

3.10 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

3.11 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

3.12 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply once the Council begins trading from this web-site.

3.13 Hounslow Council publishes the images and information on this website in good faith but accepts no liability for the accuracy or decency thereof. Hounslow Council will use all reasonable endeavours to ensure that all intellectual property rights are respected and that the information and images are accurate and neither defamatory nor offensive.

3.14 Where the Council web site contains guidance and notes on certain aspects of law as they might affect the average person, they are intended as general information only and do not constitute legal or other professional advice. The guidance or the notes should not be relied on as the basis for any decision or legal action.


4.1 The User assumes full responsibility for the protection of his computer system including computer hardware software and stored data on his computer system including hardware software and stored data of third parties who may access or be otherwise connected to the User’s computer system. The User will assume the responsibility of ensuring those programs or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.

4.2 Hounslow Council will take reasonable steps to ensure that data transmitted electronically to Hounslow Council via the site or otherwise and stored by Hounslow Council is not accessed by unauthorised third parties in accordance with the requirements of the GDPR Act. The User accepts the risk that data transmitted electronically to Hounslow Council via this website or otherwise may be intercepted before reaching Hounslow Council or accessed from Hounslow Council’s data storage by third parties not authorised by Hounslow Council and may be exploited unlawfully by such unauthorised third parties.

4.3 Hounslow Council makes no representations as to the security quality or propriety of any website which may be accessed through this website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased there from. Connected websites accessed through this website are independent websites over which Hounslow Council does not exercise any control whether financial editorial or of any other kind and are not in any way endorsed by Hounslow Council.


5.1. Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to the person or persons stipulated in the specific conditions on the appropriate pages relevant to the goods or services sought.


6.1 This website belongs in all respects to Hounslow Council. [OR]

6.1 Hounslow Council is not the web-site Owner. The Owner is [ ]. [ ] grants you limited licences to users to access and to use the material on the site.

6.2 To the extent that they are not owned by a third party Hounslow Council owns all intellectual property rights in the website, and in any material published on it, belong to the Hounslow Council and that users have limited rights to use the material on the web-site for whatever purpose you are displaying it”

6.3 None of the data or content found on this website may be reproduced published distributed posted or transferred modified or linked to another website without the prior express written permission of Hounslow Council. Any trade mark logo crest or other identifiable emblem of Hounslow Council shall remain the property of Hounslow Council at all times and no licence or right to use any of the same shall be granted or implied in any way.

6.4. Users may not modify copy distribute transmit display reproduce publish licence or create derivative works or sell any information obtained from the website. Users may download information or images for private non-commercial viewing purposes only unless permitted for the purpose of making an offer appropriate to the goods or services required.


7.1 It is acknowledged by the User that it is not technically possible for Hounslow Council to provide a completely fault free service and Hounslow Council gives no guarantees or warranties express or implied as to the quality or reliability of access to this site.

7.2 Hounslow Council reserves the right to suspend or cancel this site or otherwise refuse access to it immediately and without notice for any reason including but not limited to maintenance repair or updating at any time at its absolute discretion.


8.1. The failure by Hounslow Council to enforce any term or condition hereof shall not be deemed as a waiver of the right to enforce such term or condition.


9.1. If you are a consumer, please note that these terms of use, its subject matter and their formation, are governed by English law. In using this web-site you agree to that the courts of England and Wales will have -exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

9.2 If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. In using this web-site you agree to the exclusive jurisdiction of the courts of England and Wales.


10.1 In the event of any queries about how to use the website, please email
Department : Business Services and Investment
Email : [email protected]
Address: London Borough of Hounslow
Civic Centre, Lampton Road
Tel : 0208 583 5556

10.2 In the event of any queries about data protection issues arising from the information displayed in this web-site, please email hounsow.gov.uk.


11.1 Hounslow Council may monitor user traffic on an aggregate basis in order to help it develop and improve the website for the benefit of all users.

11.2 We will not send unsolicited emails to your address.


12.1. Users are advised that the Internet is not a secure medium. Hounslow Council will use reasonable endeavours to keep user information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosure of user information. Hounslow Council will not sell or pass user information on to any third parties without first obtaining the user’s consent.


13.1. Because the Internet infrastructure is global and it is not possible to predict the routes that information sent over the Internet will take, the information the User provides may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between the User and the Corporation. By submitting your information you consent to this transfer.


14.1. Hounslow Council may disclose personal information if required to do so by Law or in good faith believes it is required to do so by any order of the Courts or other competent body or agency or may do so to protect or defend the rights or property of Hounslow Council or to protect the personal safety of the User’s employees or the public at large.


15.1 Hounslow Council website has links to other websites which will have different privacy trading and use policies and conditions and the User should familiarise himself with the same The express consent of the owner of the linked site and Hounslow Council must be obtained before linking the same to this web-site.

15.2 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and will not be responsible in particular for any unlawful content such as obscene or defamatory material or material which is subject to a confidentiality obligation on such linked sites.

15.3 The Council is not liable for any third party linking to this web-site and these web-pages or the consequences of such linking. Linking is only permitted if done in a way that is fair and legal and does not damage Hounslow’s reputation or take advantage of it. Linking should not be done in such a way as to suggest any form of association, approval or endorsement by Hounslow of that site. Permission to link may be withdrawn without notice at the Council’s absolute discretion and the Council shall not be liable for any loss or damage arising to the User or third party as a result.


16.1 This clause applies to personal data as defined in the Data Protection Act 1998 replaced by the General Data Protection Regulation (GDPR) which will apply from 25 May 2018. . This includes an individual’s name and address, his e-mail addresses and any other data that identifies living individuals and is held in live or back up computers or in e-mails or offline such as server logs, IP addresses and web cookies has been held to amount to personal information for the purposes of the General Data Protection Regulation (GDPR) which will apply from 25 May 2018.

16.2 The Council uses all reasonable endeavours to comply with the GDPR Act and the following principles:

(1) Personal data should be processed fairly and lawfully This means that individuals should not be deceived or misled into supplying information
(2) Data should only be obtained for a specified purpose and should not be used for any other purpose
(3) Personal data should be adequate relevant and not excessive in relation to its purpose
(4) Personal data should be accurate and up to date where necessary
(5) Personal data should not be kept longer than is needed for its intended purpose
(6) Personal data should be processed in accordance with the rights of the individual which the information concerns
(7) Appropriate measures should be taken against unlawful processing or destruction of records Computer systems should have back up facilities and security provisions
(8) Personal data should not be transferred outside the European Economic Area (the EU states plus Liechtenstein Iceland and Norway)

16.3 Hounslow Council may require the User to provide personal information such as your name and email address when completing forms online or if you contact us with any comments or requests. Hounslow Council will only use this information for the purpose it was collected. Hounslow Council may pass your details onto third parties who are contracted to provide services on behalf of the council. Any third party that receives your information from us is obliged to use your details only for the purpose of fulfilling your request.

16.4 Any personal data collected by Hounslow Council will be evaluated periodically to determine whether it should continue to hold such data.

16.5 For further information about the GDPR Act please contact the Information Commissioner’s Office via their website or by post:

Information Commissioner’s Office
The Information Commissioner is the UK’s independent body set up to uphold information rights.
If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the
Information Commissioner’s website

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113 or 01625 545 745
Email: [email protected]


17.1 A cookie is a small file which stores information that a website puts on your hard disk so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site.

17.2 Cookies are only used in the sections of the site where you need to log in, for example online payments (our navigation calls this area ‘online services’) and they are only stored for the duration of your visit. You will require cookies to be enabled on your browser to allow you to use this section of our web site.

17.3 We do not use them to collect personal information about you. If you do not wish to receive cookies then you can set your web browser to reject them.


18.1 In uploading any of your content or information onto this web-site, you must comply with the Acceptable Use Policy of the London Borough of Hounslow as describes on its Internet web-page.

18.2 The Council [or relevant website owner] may suspend, or permanently disable, your right to access the site or may remove any offending material which arises you’re your hacking of this or other web-sites, introduction of viruses and uploading illegal or defamatory content to this site. Hounslow Council reserves the right to and will seek legal remedy from you for any such unauthorised use of this web-site in such manner.