The London Borough of Hounslow is committed to protecting and respecting your privacy. Through this Privacy Notice we have sought to be as transparent as possible and fully explain how your personal data is held and processed.

This privacy notice applies to services provided by the Business Services & Investment team and tells you what to expect us to do with your personal information.

If you have any questions about this privacy notice or any concerns about how we process your data, please contact

Digital Dock Brentford (Owned by London Borough of Hounslow)

Email: [email protected]

Tel: 020 8583 5556


The privacy notice will continue to be monitored and updated. You are advised to check this page from time to time.

What type of information we have 

  • First name
  • Family name or surname
  • Address
  • Telephone numbers
  • Website user stats (Via Cookies from Google analytics)
  • Financial information (bank account details to process payments, refunds and invoices)
  • IP Address and MAC Address (When customers connect to WIFI network at Digital Dock)


How do we get your information?

Most of the personal information we process is provided to us directly by you via the Nexudus platform or/and website for one of the following reasons:

  • To register and provide you with an account on Digital Dock Brentford (via the Nexudus platform)
  • Via email where you have made contact with us.

If it is not disproportionate or prejudicial, we’ll contact you to let you know we are processing your personal information. ​

Our Lawful basis for processing your information

The lawful basis we rely on for processing this information is for the purpose of fulfilling a contract.

For marketing emails, we rely on your consent.

You can remove your consent at any time by contacting: [email protected] or click update your preferences at the bottom of your emails.

Why we need your information (purposes of processing)

The personal data we collect will be used for the following purposes:

  • To register and provide you with an account on Digital Dock Brentford (via the Nexudus platform)
  • To allow you to enter our building
  • To access our website to book, change time for resources (desks, workstations, meeting rooms and private offices) available at Digital Dock.
  • To invoice billing information to make payments
  • Where you have subscribed to our newsletter (to send you promotional offers and discounts for Digital dock Brentford).


Who your information may be shared with (internally and externally)?

Nexudus Platform/Support – we also share your information with Nexudus’ partners which help to deliver this service to you such as:

  • DoorFlow: Which is an access-controlled system that automates access to a building and the different areas within space.
  • Stripe payments: To process card payments from customers

Internally your information will be shared with the London Borough of Hounslow Finance team for payments/reconciliation.

The partners listed above are required to carry out our contract with you, your information will not be used for marketing purposes.

We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party working on our behalf, we will seek to ensure that they have sufficient systems and procedures in place to prevent the loss or damage of personal data.

How long we keep your information

The personal information sets listed above are kept for a length of 2 years.

  • Where an account is inactive for 2 years their information is automatically deleted
  • When a customer requests to close their account, we will keep their information for a further 6 months before secure deletion. The information is kept for this extended amount of time to deal with any complaints.


Transfers to third countries

All the information you provide us is held within the European Economic Area

Your data protection rights

The rights available to you depend on our reason for processing your information. For further information about your data protection rights and how to make a request, please see ‘Your rights

Your right to make a complaint

The Council tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

If you want to make a complaint you can contact us on:

Complaints Team

London Borough of Hounslow

Hounslow House

7 Bath Road




Data Protection Officer

The Council’s Data Protection Officer can be contacted on:

[email protected]

Information Governance Team

London Borough of Hounslow

Hounslow House

7 Bath Road



Information Commissioner’s Office

The Information Commissioner is the UK’s independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect, visit the Information Commissioner’s website:

If you have any concerns regarding any privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow Cheshire


Telephone: 0303 123 1113 or 01625 545 745

Email:  [email protected]

ICO website:

A full list of what information we control and process and for what purposes is set out in our notification with the Information Commissioner’s Register of Data Controllers. Our registration number is Z5761176.  You can view our registration on the Information Commissioner’s website.